To which countries are shipping available?
Currently we ship only inside the European Union countries.
What shipping services are available?
We offer Post office shipping services.
How long I have to wait for my order?
All our products are individually made. Usually time to make a product is between 5 - 10 working days. It depends how big the items are and how many they are in your order. You will receive an email notification with all the details when your order is shipped. If there is any delays in the product making, we will contact you personally.
In case there is some holidays or big sales, making can be up to 15 working days.
How long are the shipping time?
Usually in the EU it is 7 - 10 days. It could be longer in holiday seasons.
I haven't receive any confirmation emails or updates about my order.
If there is such a problem, please contact us firstname.lastname@example.org
The usual reasons why this happens is your email, phone or adress is incorrect or there is some technical issues we are not aware of. In any case, we will be happy to help you.
Why the items color or decorations looks slightly different?
All devices - phones, computers, tablets, have different monitor settings. Because of that your item may look slightly different color tone than in the picture. Also handmade items or items with decorations, may not be exactly identical. We try to be green and use all our materials to max, for example - using leftover yarns for embroidery.